The Role of Chatbots in Enhancing Customer Service for SMBs in 2025
In 2025, small and medium-sized businesses (SMBs) are finding new ways to stay competitive and deliver exceptional customer service. One tool that’s proving to be a game-changer is the chatbot. These AI-powered assistants are no longer just fancy add-ons; they’re now essential for businesses that want to keep customers happy while saving time and money.